exchange policy

We only offer exchanges for sizing issues. Please refer below for our exchange policy:

 

  • If you are not satisfied with the size of product we would be happy to exchange it with other available sizes in that particular style basis the availability of the item at that time.
  • Only unused and unwashed products are eligible for exchange.
  • Please inform us within 48 hours of receiving the product at ping@charkhee.com. Kindly mention the following details:
    • order number
    • product name
    • product code
    • size as original
    • exchange size
    • pick up address
  • Exchanges and returns will not be accepted for customized orders
  • The charkhee team must receive and approve your exchange request. While returning please make sure the packaging is intact and the product is in original condition. Kindly ship the product back to us, or upon request we can arrange for a return pick-up on chargeable basis. The reshipping is chargeable of the replaced product.
  • The exchange can be done only once after which no exchange/return will be applicable.
  • LAST CHANCE OR SPECIAL PRICE OR SALE OR DISCOUNTS products are not eligible for Return, they can be exchanged as per rest of the terms of the exchange policy. If the size is not available in the same style, it will be the responsibility of the customer to select an alternate product. One can exchange with products of same or higher value only. 
  • Products on Buy X Get % Off are eligible for exchange or return. Incase of an exchange the discount will not be extended on the exchanged products. Incase of a return of a single item, the discount will not be applicable on the order and rest of the products will be billed as per the offered MRP at the time of original billing and the price maybe adjusted from the returning item.     

For any other questions or clarifications ,feel free to reach out to the charkhee team at contact@charkhee.com